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Building and Estate Services

Department of Engineering

The Facilities Team is responsible for planned and reactive maintenance covering the following areas:

  • Electrical power supply;
  • Internal, external and emergency lighting;
  • Heating, ventilation, cooling and/or air conditioning systems;
  • Hot and cold water supply, including dripping taps;
  • External and internal building fabric;
  • Environmental control and monitoring.

If you need our assistance at Trumpington Street, please fill out the form below.  For West Cambridge please speak to your reception team or building manager, or if you are not sure who to contact you can email These are the first points of contact for requesting any form of work, repairs or simply advice. All calls are logged on the Maintenance RT queue and a unique Maintenance Helpdesk number is issued to the requestor. The Helpdesk call is then answered by our in-house maintenance staff or escalated to University Estates Division, if required. Once maintenance requests have been completed, the requestor will receive confirmation that the request has been completed.